Staffing Coordinator Job at Family Resource Home Care, Winfield, AL

ZHRrcWZJVXFiUVpxbUJSTWdCUk1sZ1RIQUE9PQ==
  • Family Resource Home Care
  • Winfield, AL

Job Description

Are you seeking a rewarding career where you play a crucial role in improving lives? If you are passionate about making a difference and thrive in a customer-centric environment, this might be the perfect opportunity for you!

Family Resource Home Care is a leading provider of home care services. We are headquartered in Liberty Lake, WA and provide services throughout the states of Washington, Idaho, and Oregon. We have expanded our presence to the Marion County, AL area by opening a customer service center in Winfield.

As a Staffing Coordinator, you will be a vital behind-the-scenes force in our mission to improve more lives through enhanced caregiver-client connections. This role involves reviewing caregiver preferred hours, identifying open shifts with clients, and skillfully matching these vacancies with caregivers based on client attributes and preferences. Your efforts will not only ensure optimal client care but also maximize our caregivers' schedule and income.

Responsibilities

  • Review caregiver preferred hours in our Point-of-Care software.
  • Identify open shifts with clients and strategically match/fill those vacancies based on client attributes and caregiver preferences.
  • Think analytically to optimize caregiver schedules, ensuring maximum coverage and client satisfaction.
  • Act as a business partner between caregivers, clients, and branch staff to ensure a cohesive experience for all parties involved.
  • Promptly inform the branch of any changes or client complaints in real time.
  • Document all interactions accurately and thoroughly in our Point-of-Care software.
  • Provide constructive feedback to branch staff regarding caregiver performance, attendance, and client feedback about caregivers.
  • Ensure that all communication and documentation are precise, detailed, thorough, and timely.
  • Field inbound calls as necessary to assist our customer service team

Qualifications

  • At least 1 year of experience in a healthcare setting with exposure to patient or employee scheduling, administrative work/data entry, or direct patient care.
  • High School Diploma
  • Strong analytical and problem-solving skills
  • Demonstrated customer service and communication skills
  • Attention to detail and organizational skills
  • Technical proficiency in utilizing scheduling software and generating reports
  • Fluent in spoken and written English
  • Ability to pass a criminal background check per agency policy

Preferred Qualifications

  • Associate's degree
  • Call center or customer experience
  • Computer proficiency

Additional Details

  • Pay rate: $14.00/hr.
  • This is a full-time position and has an alternating schedule between the hours of 7am-7pm CST.
  • The training will take place in person at our office in Winfield. This is an in-person position.

What We Offer

  • Medical, Dental, and Vision insurance options
  • 15 days of PTO
  • 10 paid holidays
  • Paid training
  • Equipment
  • 401(k) with 4% employer match

Job Tags

Holiday work, Full time, Shift work,

Similar Jobs

Arosa NC Triangle

Per Diem Nurse Job at Arosa NC Triangle

 ...Join Our Dynamic Team with Flexibility and Impactful Work Were Looking for the Best! Are you a compassionate and skilled nurse looking to make a real difference in the lives of seniors while enjoying a flexible work schedule? At Arosa , we are dedicated to attract... 

Valatam

Executive Assistant (Remote) Job at Valatam

 ...We're seeking Bilingual Executive Assistants (Remote) People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua Work Schedule: Monday-Friday, 9 am - 5 pm EST Language: Fluent written and spoken English (C1/C2) Only resumes in English will... 

Bank of America Corporation

Relationship Banker - Hamburg Place Financial Center - Job at Bank of America Corporation

 ...At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being... 

Check-Mate Industries

1st shift: Part-time Worker- (Shifts: 10-2 M-F or 7-3:30 T,W,TH)- 15.00 hourly Job at Check-Mate Industries

 ...Part-time Assembly, Resize, Fabrication and Finishing As a part-time worker, you will...  ...Candidates can choose the following shifts: ~20 hours per week ~ Monday through Friday (10:00...  ...(7:00 a.m. 3:30 p.m.) Pay: ~$15.00/hour (paid weekly) EOE/AA/M/F/ET/D... 

EX Squared LATAM

React Native Developer Job at EX Squared LATAM

 ...Convirtete en un EXpert como React Native Developer: En EX Squared LATAM buscamos un React Native Developer apasionado por crear experiencias mviles escalables e innovadoras. Tu fortaleza principal ser el desarrollo de aplicaciones mviles multiplataforma en...