Senior Manager/Director Mortgage Loan Servicing | Investment Firm Job at Recruiting Resources, Inc., Los Angeles, CA

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  • Recruiting Resources, Inc.
  • Los Angeles, CA

Job Description

A leading global, forward-thinking investment firm in Los Angeles is seeking a strong Senior Manager/Director of Mortgage Loan Servicing to manage and optimize the loan servicing function for a portfolio of Residential Loans.

This is an opportunity to shape and streamline servicing operations in a dynamic asset class and work in a high-impact leadership position with a fast-paced, growth-oriented firm

Responsibilities:

  • Oversee day-to-day servicing operations for a diverse portfolio of residential loans, ensuring compliance, data accuracy, and process efficiency.
  • Establish and maintain oversight processes to monitor servicer performance, track key metrics, and ensure adherence to servicing standards.
  • Manage relationships with third-party loan servicers and internal stakeholders, ensuring timely and accurate reporting.
  • Support the execution and documentation of residential loan closings, including loan draw funding requests and other servicing events.
  • Lead and mentor junior servicing team members, promoting professional development and team cohesion.
  • Partner cross-functionally with Front Office, Engineering, Accounting, Operations, and Legal teams to streamline workflows and maintain scalable servicing systems.
  • Drive automation and technical improvements to enhance servicing infrastructure and reporting tools.

Qualifications:

  • Bachelor’s degree in Business, Finance, Real Estate, or related field; or equivalent work experience.
  • 5–7+ years of experience in residential mortgage servicing, loan administration, or asset management.
  • Advanced proficiency in Microsoft Excel and data/reporting tools; strong analytical mindset.
  • Comfortable navigating loan documents, servicing agreements, term sheets, and commercial contracts.
  • Strong interpersonal and communication skills, with the ability to work across departments and external partners.
  • Proven ability to manage multiple projects and deadlines in a dynamic environment.
  • Experience with thinkFolio or similar portfolio/order management systems is a strong plus.
  • Familiarity with real estate finance, investment operations, and mortgage compliance best practices.

Job Tags

Work experience placement, Work at office,

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