Job Description

Job Title: Help Desk I (Onsite)
Location: Madison, WI
Duration: 12 Months

Job Description:
This position will provide support to end users on a variety of IT issues. Identifies, research, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field. An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Top Skills & 6 months - 1 Years of Experience:

• Customer Service (6 moths experience)
• Basic IT Troubleshooting (6 moths experience)
• Call Center experience (6 moths experience)

Nice to have skills:

• Previous IT Support desk Call Center experience.

Job Tags

Contract work,

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