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This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.
LOB
** Schedule is Tuesday - Saturday from 1:00 PM - 9:30 PM Arizona time **
Responsibilities:
Requirements:
Other Requirements:
This role is hybrid role which offers 1 day work from home and 4 days in office . per week:
Shift:
2nd shift (United States of America)Hours Per Week:
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