This is a hybrid position including work performed as both a dispatcher and driver for MuscaBus, the Citys local public transportation system. Responsibilities include communicating with passengers and the general public regarding Route and Paratransit operations and schedules, as well as scheduling rides for passengers. The Transportation Dispatcher is responsible for dispatch of vehicles and transferring information to Transit Drivers. Additional responsibilities include computer based record keeping necessary in daily transit operations. Additionally, this position will be assigned to drive the route and shuttle busses 2-4 shifts per week. Estimated hours are 10-15 hour per week and the schedule may vary. Must have a High School Diploma, some college course work preferred. Experience in high volume telephone or radio operations, or and equivalent combination of education and experience. Good working knowledge of the geography of Muscatine, including the location of streets and key civic, retail, and medical locations served by MuscaBus. General computer skills involving the use of Microsoft Office, Word and Excel. Strong customer service and verbal skills. Ability to think and act quickly in emergency situations. Ability to obtain or possession of a Commercial Drivers license with a passenger endorsement. Ability to maintain the license throughout period of employment. Must be insurable by Citys insurance carrier.
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