Job Description

Requisition ID: 216989

  Salary Range: 80,000.00 - 100,000.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future! 

Purpose

Responsible for supporting the U.S. benefits program by ensuring the administration and delivery of our plans in the areas of disability management, health and welfare benefit administration, retirement plans and retiree/survivor services are conducted in compliance with governing regulations, internal policies and procedures. This role works closely with the Senior Manager, U.S. Benefits, numerous internal and external vendors, and the Total Rewards COE.

What You'll Do 

• Responsible for supporting the enterprise-wide leave of absence program
• Support the end-to-end leave administration process to ensure the efficient execution of the leave management program and serve as resource for all leave related questions, processes and procedures for employees
• Through coordination with leave management vendor, deliver disability and family leaves in accordance with state, federal and Bank policies
• Identifies opportunities and gaps in the benefits and leaves processes and suggests solutions as appropriate
• Conduct employee benefit information sessions for health, welfare, retirement, and ancillary benefits
• Participate in the development and review of employee benefit communication materials (i.e. summary plan descriptions, U.S. wide announcements, FAQs, etc.). Ensures benefit documents are up to date and available on internal sites.
• Policy interpretation, eligibility determination, and day-to-day administration of all benefits, retiree programs, retirement and well-being programs within established standards and Service Level Agreements (SLAs)
• Assists in establishing, strengthening and development of U.S. HR benefit policies, processes, technologies and departmental workflow with an understanding of industry best practices
• Partner with Benefits vendors and Senior Manager on the identification and remediation of various technology issue management and enhancements
• Coordinates, in partnership with the Benefits Manager; Open Enrollment, vendors relations, internal communications, annual audit materials, and knowledge management tool
• Provides guidance, assesses risk, resolves issues, and escalates as appropriate while maintaining employee’s confidential information 
• Resolves complex employee issues through regular interactions with external vendors, employees, managers, retirees, dependents, HR Operations team, HRBPs, Total Rewards COE, and Legal
• Accountable for external vendors relations, compiling materials related to audits, and upkeep of knowledge management tools and documents
• U.S. point of contact for benefits related escalations as well as to answer complex inquiries and resolves issues related to benefit programs/plans through various channels (Ask HR, phone, and email)
• Stays abreast of benefits compliance matters and government regulations
• Reviews and reconciles benefit bills and initiates corrections and payments (checks received by vendors for accounts receivable processing) 
• Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps
• Actively seeks opportunities to improve departmental processes, customer service, and overall employee experience by identifying service or process deficiencies, and recommending solutions
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Additional ad-hoc duties and projects as they arise
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment 

What You’ll Bring 

• Demonstrated knowledge and experience in benefits / leave management and accommodation administration including FMLA, ADA, NYPFL, CAPFL, short-term and long-term disability
• Understanding of benefits administration and delivery knowledge, policies, and procedures (minimum 3 years experience)
• Knowledge of benefits program compliance and reporting requirements
• Attentive to details and deadlines; ability to manage multiple initiatives
• Excellent customer service skills
• Financial services industry experience preferred
• Advanced Microsoft Office skills, particularly in Excel and PowerPoint
• Ability to effectively work independently and identify when to engage others
• Ability to maintain confidentiality
• Strong relationship management and interpersonal skills
• Sound judgment and problem-solving skills
• Strong communication skills, both verbal and written
• Strong ability to understand and translate metrics and operational items into ready to communication presentation materials 
• Strong people leadership skills – experience managing and working within cross-functional teams

Interested? 

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you? 

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 

Location(s): United States : New York : New York City || United States : Texas : Houston

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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