Job Description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type

Regular

Job Description

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘ Above And Beyonders’ , who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And Here Is How We Do It.

Fun: We laugh a lot. It makes every day brighter, and if you do not love what you do, you’re not doing it right.

Job flexibility : We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest; everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We have you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Position Summary

The Channel Lead serves as the single point of contact for all channel-related activities and inquiries. This role is responsible for ensuring seamless execution of channel initiatives, maintaining alignment with frontline operations, and driving channel performance through data-driven insights. The ideal candidate will act as a strategic partner within squads, bridging the gap between business objectives and execution within the channels.

The successful candidate will collaborate with their team on four key responsibilities:

• Driving growth, efficiency, balanced business decisions, and great customer service through process optimization and performance management.
• Providing great customer service and driving satisfaction scores by ensuring seamless channel operations and acting as a key escalation point.
• Knowledge management, internal communications, and follow-ups to support a highly engaged workforce.
• Cross-functional and stakeholder relationship management, representing the channel's interests in strategic decision-making and execution.
  
  

The successful candidate enables and accelerates the ability of frontline teams to effectively support customers, drive engagement, and deliver a best-in-class customer and employee experience.

Key Responsibilties

• Maintain squad alignment with channel realities by staying informed about channel activities, focus areas, reporting structures, and feedback loops.
• Continuously monitor and provide insights into channel performance.
• Propose actions to support and address identified challenges.
• Initiative Leadership & Execution
• Propose, own, and lead end-to-end execution of identified channel initiatives and tests to enhance squad performance.

• Forecasting & Strategic Planning
  • Contribute to quarterly and yearly forecasting by providing bottom-up insights on channel performance and future trends.
    
    

• Effective Communication
  • Ensure timely and clear pricing updates communicated to sales teams and stakeholders.
  • Metrics: Feedback from sales teams on clarity, responsiveness to queries, active listening, and feedback incorporation.
• Campaign & Strategy Deployment
  • Execute marketing campaigns and strategies in collaboration with sales teams.
  • Campaign adoption rate, lead generation, revenue targets, alignment with organizational goals, and data-driven approach.
• Sales Team Enablement
  • Escalate issues that are related to processes or tools provided to sales teams that are business impacting.
  • Metrics: Sales team satisfaction scores (85% positive rating), availability of updated sales collateral, and positive feedback from sales teams.
• Cross-Functional Collaboration
  • Facilitate coordination between the sales excellence team, marketing, and sales departments.
  • Metrics: Stakeholder feedback on collaboration effectiveness, participation in cross-functional meetings, and resolution of cross-team dependencies.
• Impact on Sales Performance
  • Assist to drive achievement of sales targets through tools, strategies, and campaigns.
  • Sales channel performance (ARPA, customer connects, revenue growth), and improved sales metrics.
    
    

Qualifications

• Education: Bachelor’s degree in Business, Marketing, Operations, or a related field (preferred but not mandatory).
• Experience: 3+ years of experience in a channel operations, sales strategy, or customer experience role within the telecom or a related industry.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience working within Agile teams or squads (preferred but not mandatory).
• Ability to balance strategy with execution while managing multiple initiatives.
• Proficiency in performance tracking, reporting, and forecasting tools.
  
  

Available Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues
  
  

Location :

Cumberland, MD

Company

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

Job Tags

Holiday work, Full time, Temporary work, Work from home, Flexible hours,

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