Thinkific’s Support Team is fueled by empathy and a genuine commitment to the customer experience. Every support interaction accelerates each creator’s unique path to success. We live by our Mantra ‘Serve the individual’, which encapsulates the commitment and focus on providing personalized and tailored support to each creator on an individual level. It emphasizes the importance of understanding and addressing their unique needs, challenges, and goals, just like we recognize each creator’s “unique genius.”
Our newly formed Live Chat Team will be key drivers for delivering on our vision. They’ll work directly with our highest-value customers to not only answer questions but also help customers extract the most value from our product to fuel their success. Live Chat Support Specialists will role model what best-in-class support looks like, living our core values every day. Lastly the team will identify and action improvements to our processes, knowledge base and overall operations to continuously level up our support offering.
Thinkific is expanding their Support offering to include in-house Live Chat Support, and this role will help accomplish that goal! We are looking for Live Chat Specialists to work 6am PST-2pm PST/ 9am EST – 5pm EST so we can better support our self-serve and highest-value customers. You’ll be the first of a few Specialists to be working this shift! We’re looking for critical thinkers who can independently solve problems and go above and beyond for our customers.
As part of our Live Chat Specialists Team, you may be scheduled periodically to work a 4-hour weekend shift and an 8-hour statutory holiday shift when needed. Weekend and Holiday Shifts are scheduled well in advance so that you can plan around them.
The recruitment compensation range for this position is $50,000 – $60,000 CAD
This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described, but you feel that you might be missing a few of the requirements, please still apply!
We’re also committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
Jobicy job ID: 116469...environment* 401K with match* Health Insurance* Life insurance* Work life balance* Strong sales/incentive plan with weekly cash in handSales Associate Qualifications* Previous experience in customer service, hospitality, retail is preferred* Enthusiasm and high...
...understand audience targeting and what prompts audience engagement.3. Would love someone who has done employer brand or recruitment marketing work, but not required. Social media measurement/tracking is most desirable.What are the top 3 Tasks or Responsibilities in...
Company: US0046 Sysco Central Alabama, Inc. Zip Code: 36830 Employment Type: Full Time Travel Percentage: 0 JOB SUMMARY Sysco has immediate job openings for dependable local CDL A Delivery Truck Drivers to safely and efficiently operate a tractor-...
...Description SAIC seeking a Senior Navy Live Virtual Constructive Operations Subject Matter Expert the ideal candidate would be an experienced Senior Naval Officer to provide Subject Matter Expertise in integrated Live-Virtual-Constructive training for carrier strike...
...contributions cannot be overstated. You are an important part of our team! Your Primary Responsibilities Include: The Fraud Investigator assists with the maintenance of Quontic Banks Fraud Compliance Program, focusing on monitoring transactional and non-...