FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.
We’re also rapidly growing and are looking for top-tier candidates who share our four core values:
If this opportunity excites you, we invite you to continue reading! Join our team as a Incident Response Manager! We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.
As a Incident Response Manager, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as escalation point and subject matter expert to less-experienced FusionTek engineers and the client.
A primary requirement for this position is that you will be available to work Friday to Monday, from 9:00 AM to 7:30 PM ET, including a half-hour lunch break. Covering typical business hours on both Saturday and Sunday is critical, as you will be the only incident response point of contact on weekends .
If you're excited about the chance to excel in incident response remediation and prefer to have most weekdays off while working remotely from anywhere in the U.S., this could be the ideal job for you!
Here’s what you’ll be doing:
Requirements
Benefits
At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:
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