Remote Customer Service Agent - Cruise Line Support Job at L42M LLC, Michigan

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  • L42M LLC
  • Michigan

Job Description

This is a remote position.

We are looking for motivated, independent agents to work remotely answering inbound calls for a luxury cruise line client.

Pay Rate: $13.00 per hour

Service Hours: Monday – Sunday, 8 AM to 10 PM EST

Required: Availability on at least one weekend day

What You’ll Be Doing:

  • Answering inbound calls regarding cruise packages, bookings, and general inquiries

  • Handling outbound follow-up calls for clarification and support

  • Transferring calls to the correct department when necessary

  • Providing excellent customer service and upselling cruise services when appropriate

  • Maintaining accurate call logs and following client protocols

Requirements:

  • Reliable high-speed internet connection (must be able to be hardwired – no Wi-Fi)

  • USB headset with noise-canceling microphone

  • Windows-based laptop or desktop (Macs not supported)

  • Quiet, distraction-free home workspace

  • Ability to pass a background check

  • Must complete paid certification training



Job Tags

Hourly pay, Full time, Sunday,

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