Job Description

Position Overview:
Answers telephone, screen and direct calls. Attend to visitors and deal with inquiries on the phone and face to face. Register patients, retrieve medical records as needed for hospital follow-up. Confirm patient appointments, checking in/out all patients, task messages from/to staff and physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments and process all payments in Passport. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit.


Minimum Qualifications and Experience:
1 year of customer service experience required. Experience in a healthcare setting preferred.


Minimum Education:
HS Diploma/GED

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