Job Description

This position provides an exceptional opportunity for the Patient Care Coordinator to work and thrive in a leading specialty pharmacy setting, to excel in a complex, high impact patient focused role, and to positively impact the lives of others. The ideal candidate must be able to prioritize pharmacy tasks, balance production efficiency with professional courtesy, work both independently and as part of a team in a fast-paced environment to achieve accurate results, and provide best practice customer service to all of our customers by delivering compassion and concern for those we service, while adhering to all state and federal laws.
Responsibilities

• Perform effective patient management using strong telephone communication skills
• Evaluate and understand patients’ needs and requirements
• Initiate compliance monitoring phone calls to patients and manage refills
• Process medication orders in a timely manner
• Follow up with patients in accordance to need by date indicated on Rx.
• Verify insurance coverage for all patients
• Provide price quotes
• Arrange for delivery and process payment information
• Understand all program codes and discount programs available to our patients
• Scan all prescriptions for proper record keeping
• Follow up with patients and prescribers daily using telephone, email, or text messaging to provide patient status updates, or to verify information on pending or filled medication orders
• Deliver superior customer service and work professionally with pharmacists, medical providers, consultants, and other staff in pharmacy environment
• Other tasks as needed to ensure accuracy and a positive patient experience

Requirements

• CPhT License preferred but not required
• Strong customer service skills required
• Outstanding telephone and communication skills required
• Solid computer skills and ability to learn new systems
• Prior experience working in a specialty pharmacy or a call center setting preferred
• Must be able to work full time with availability during normal business hours (9:00 am to 5:30 pm Monday - Friday, 9:30 am - 1:30 pm Saturdays as needed)
• Bilingual in English/Spanish or English/Chinese (a plus but NOT required)

Equal Opportunity Employer:
VFP Pharmacy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.
Job Type: Full-time

 

Job Tags

Full time, Saturday, Monday to Friday,

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