Patient Care Coordinator Job at VFP Pharmacy Group, Los Angeles, CA

ZHRzb2ZJVW1hZ2xzbUJoSmpoMUprd0xIQXc9PQ==
  • VFP Pharmacy Group
  • Los Angeles, CA

Job Description

This position provides an exceptional opportunity for the Patient Care Coordinator to work and thrive in a leading specialty pharmacy setting, to excel in a complex, high impact patient focused role, and to positively impact the lives of others. The ideal candidate must be able to prioritize pharmacy tasks, balance production efficiency with professional courtesy, work both independently and as part of a team in a fast-paced environment to achieve accurate results, and provide best practice customer service to all of our customers by delivering compassion and concern for those we service, while adhering to all state and federal laws.
Responsibilities
  • Perform effective patient management using strong telephone communication skills
  • Evaluate and understand patients’ needs and requirements
  • Initiate compliance monitoring phone calls to patients and manage refills
  • Process medication orders in a timely manner
  • Follow up with patients in accordance to need by date indicated on Rx.
  • Verify insurance coverage for all patients
  • Provide price quotes
  • Arrange for delivery and process payment information
  • Understand all program codes and discount programs available to our patients
  • Scan all prescriptions for proper record keeping
  • Follow up with patients and prescribers daily using telephone, email, or text messaging to provide patient status updates, or to verify information on pending or filled medication orders
  • Deliver superior customer service and work professionally with pharmacists, medical providers, consultants, and other staff in pharmacy environment
  • Other tasks as needed to ensure accuracy and a positive patient experience
Requirements
  • CPhT License preferred but not required
  • Strong customer service skills required
  • Outstanding telephone and communication skills required
  • Solid computer skills and ability to learn new systems
  • Prior experience working in a specialty pharmacy or a call center setting preferred
  • Must be able to work full time with availability during normal business hours (9:00 am to 5:30 pm Monday - Friday, 9:30 am - 1:30 pm Saturdays as needed)
  • Bilingual in English/Spanish or English/Chinese (a plus but NOT required)
Equal Opportunity Employer:
VFP Pharmacy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.
Job Type: Full-time

 

Job Tags

Full time, Saturday, Monday to Friday,

Similar Jobs

Compass Group

Executive Chef I- Mount Vernon Presbyterian School (Atlanta, GA) Job at Compass Group

 ...believe in nourishing the whole person , creating community through great food and programming, and doing whats right , every...  ...coffee shop, and catering services. The primary schedule is Monday through Friday on school days, with some nights and weekends required for... 

Tippecanoe Valley School Corporation

School athletic director Job at Tippecanoe Valley School Corporation

 ...Position Overview The Athletic Director provides visionary leadership, coordination, and oversight of all interscholastic athletic programs...  ...level. Prior experience as an Athletic Director, Assistant Athletic Director, or Director of Operations. Strong leadership... 

Kingdom Pictures

Live Chat agent Job at Kingdom Pictures

Kingdom Pictures was established 2005. The goal was to tell stories of Christians and their faith in Jesus Christ. THe company found various source of funding through secular work and donations from supporters who wished to see stories of faith told to the public. The ...

The IVF Guide

Remote Licenced Fertility Nurses - various roles across the USA Job at The IVF Guide

 ...Were Hiring: Remote Fertility Nurses in theUSA Join us tosupport patients on their fertility journey all from the comfort of your home! What Youll Do: Provide remote patient care and education for IVF, IUI, and other fertility treatments Coordinate... 

Blue Ridge Senior Living of Richmond

Activities Assistant Job at Blue Ridge Senior Living of Richmond

 ...PRIMARY DUTY Assist in coordinating, developing, and maintaining quality activity programs providing opportunities for residents to engage in meaningful social and diversified activities. ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned....