Job Description

Position Purpose: 

The Supervisor of Meter Services New York Division is responsible for the overall environment of the Meter Department including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department including a foreperson and 10 Servicepersons. The Supervisor will also assist as needed and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering the Supervisor will also assist in the oversight of meter installation vendors contacts with the NY regulator and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions.

Primary Duties/Responsibilities: 

• Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York Inc. and submit results to the PSC on a quarterly basis.
• Manage the yearly compliance meter change programs developing plans to complete the required annual work including but not limited to customer contacts appointment schedules meter orders and resolving field related issue(s) timely.
• Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
• Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards as well as optimally routing their work orders to ensure efficiencies.
• Manage call escalations for customers with appointments and scheduling conflicts.
• Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
• Daily reporting on key performance indicators to upper-level management either via email tracking spreadsheet or other programs.
• Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BUs.
• Complete backflow certification in New York State and effectively manage Veolia cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
• Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
• Assist as needed with coverage of the Customer Service Department in Veolia Water New York Inc. companies.
• As requested manage other initiatives such as but not limited to Strategic Metering Advanced Metering Infrastructure and Automating Work Order Management.
• Work closely with all meter contractors to meet project objectives timely track project completion and drive positive results.
• Computer skills are required.
• Incumbent must have a passion for serving customers and providing an exceptional customer experience.
• Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary.
• Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.

Qualifications :

Education/Experience/Background: 

• Bachelors Degree or 5 years of experience managing a team.
• Significant technical expertise and experience required as it relates to internal control structure policies procedures and compliance.
• Plumbing experience is a plus but not required.
• Direct supervision of union workforce.

Knowledge/Skills/Abilities: 

• Demonstrated ability to deal with customers clients and regulators in a courteous professional and diplomatic manner.
• Knowledge of field service/metering operations.
• Leadership qualities needed to motivate and direct staff.
• Ability to multitask handling multiple deadlines and projects.
• Strong oral written and interpersonal skills.
• Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators consultants municipal officials health officers customers contractors and the general public.
• Familiarity with computer applications i.e. Excel Word CC&B Clevest Infor PeopleSoft and Google applications etc.
• Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
• Knowledge of NYS Regulations meter testing and NY Sanitary Code.
• Budgeting for Meter Service operations.

Required Certification/Licenses/Training: 

• Valid Drivers License.
• New York State Backflow Testing Certification (not required for employment).

Additional Information :

Pay Range: $73000 to $89000 per year.

Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Full-time

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