Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Position: Major Incident Manager
Location: Fort Mill, SC, 29715
Duration: 12+ Months
Job Type: Contract
Work Type: Onsite
Job Description:
Responsibilities
Incident Identification & Prioritization Quickly assess and classify incidents to determine their severity and impact
Coordination & Leadership Lead cross-functional teams, ensuring efficient communication between stakeholders
Incident Resolution Drive troubleshooting efforts, working closely with technical teams to identify root causes and implement fixes
Stakeholder Communication Provide timely updates to leadership, customers, and other impacted parties, ensuring transparency
Process Improvement Continuously refine incident management processes to enhance response times and effectiveness
Escalation Management Ensure that incidents are escalated appropriately to senior management or specialized teams when needed
Reporting & Documentation Maintain accurate records of incidents, resolutions, and follow-up actions for auditing and improvement purposes
What are the top 3 skills required for this role?
ITSM
Major Incident Management
Change Management
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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