GSR Group LLC proudly owns and operates Wingstop franchise locations, known for providing outstanding food and exceptional service to our guests. As we expand our support team, we are looking for dedicated individuals to join us as Live Chat Agents. This role is crucial in ensuring a seamless and positive experience for every guest, whether they seek information about our menu, query order statuses, or inquire about employment opportunities.
We are looking for a friendly and efficient Live Chat Agent to provide exceptional customer service and support through live chat. As a Live Chat Agent, you will respond to customer inquiries, resolve issues, and ensure a positive experience for every customer. This is a remote position where youâll be required to multitask, provide quick solutions, and maintain a professional tone. Key Responsibilities:Customer Support:
Respond promptly to customer inquiries via live chat, ensuring clear communication and professionalism at all times.
Provide accurate information regarding products, services, and order statuses.
Assist with troubleshooting and resolving customer issues in a timely and friendly manner.
Problem Resolution:
Address and resolve customer complaints or concerns, escalating complex issues to higher-level support when necessary.
Provide solutions for common technical issues or direct customers to appropriate resources.
Maintain Records:
Keep detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
Document common issues and report feedback to management for product or service improvement.
Team Collaboration:
Work closely with other support agents and departments to provide comprehensive service and ensure customer satisfaction.
Participate in regular training sessions and meetings to stay up-to-date on products, services, and best practices.
Education: High school diploma or equivalent required. A college degree or equivalent experience is a plus.
Experience: Previous experience in customer service or support (live chat, call center, etc.) is preferred but not required.
Skills:
Strong written communication skills with the ability to write clearly and professionally.
Fast typing speed (minimum 40 WPM) and proficiency in chat tools or CRM software (e.g., Zendesk, Freshdesk).
Ability to manage multiple chats simultaneously and work efficiently under pressure.
Empathy, patience, and a customer-first attitude.
Tech-Savvy: Comfortable navigating online platforms and handling troubleshooting for basic technical issues.
Competitive salary
Health insurance and other benefits [If applicable]
Flexible working hours [if applicable]
Opportunity for growth and career advancement
Ongoing training and development
...Team Member Heart of House (Kitchen) At Chick-fil-A, we are always looking for great talent and applicants with a coachable spirit and a genuine desire to serve others. Many of our restaurant owners began their careers with Chick-fil-A as high school Team Members....
Job OverviewJob purposeThe Summit Restaurant Group Busser is responsible to reset tables in a speedy professional and effective manner as guests leave the restaurant. Bussers are also responsible for the grooming of the entire restaurant and its perimeters, as well...
...teacher or teaching professional seeking a small environment rather than a classroom? Are you seeking a position that allows you to flex your schedule around school, family, or another part-time position? If so, we welcome you to our back-up Care team! Part-Time positions...
...Summary - Staffing Agency Recruiter : At JARBO Employment Group we take pride in helping others and go the extra mile to ensure our clients and candidates best interests come first. We are currently growing and seeking to add a Recruiter. Who we are : We are...
...do great work, the Set of X team is building an elite group of engineers with a strong sense of shared responsibility and ownership.... ..._____________________________________ Responsibilities: Test software following a formal automated testing method using various...