IT Help Desk Technician Job at Gravity Networks, Knoxville, TN

ZU5Rc2RvVXBhZzl1bVJKT2p4Rk1rUUhQQkE9PQ==
  • Gravity Networks
  • Knoxville, TN

Job Description

About the IT Help Desk Technician Position

The help desk technician is responsible for providing quick and effective front line support to client users across a variety of tools and technologies. Support is typically related to workstation hardware and software support on Windows machines, O365 products and various line of business applications. Some printing and phone support, as well as occasional onsite troubleshooting or installation will come up. The job is located in the Knoxville, TN office.

Requirements

  • Keen mind for troubleshooting and supporting day-to-day functions of computer hardware, Microsoft software, and printers. Experience with larger projects, a wide variety of environments or networking is a bonus.
  • Strong empathy for end users and the ability to make them feel good while addressing the issues presented.
  • Good research skills a must, as well as knowing when to seek guidance.
  • Strong verbal communication abilities with an emphasis on being comfortable on the phone assisting users.
  • Strong written communication abilities with an emphasis on creating clear internal notes and documentation.
  • Education or technical training in one of the many areas of computer science
  • Strong time management and process management abilities
  • Driven by integrity in your work product and professionalism in communication

Benefits

  • Opportunity for advancement in a growing company
  • Health and dental benefits
  • 401k
  • PTO
  • Customer Satisfaction feedback bonus program

Job Tags

Full time, Work at office,

Similar Jobs

Sigma Group

Hindi Linguistic Projects (Remote) Job at Sigma Group

 ...freelancers under a commercial contract . Requirements We are looking for candidates with the following qualifications: Fluent in Hindi Able to listen and write correctly without spelling mistakes Fluent in English Able to listen and write correctly without... 

Centennial Peaks Hospital

Art Therapist-PRN Job at Centennial Peaks Hospital

 ...Responsibilities We are looking for dynamic Art Therapist who will embrace the opportunity to have a positive impact on the lives...  ...Website: UHS Benefits Service Center (ehr.com) If you need assistance or would like to reach someone in the Human Resources department... 

The Boeing Company

Electrical Engineer (Entry-Level or Associate) Job at The Boeing Company

 ...determination, and skill to work building the future! #TheFutureIsBuiltHere #ChangeTheWorldBGS is seeking a motivated and enthusiastic **Electrical Engineer** to join our Commercial Modifications Engineering team in **Long Beach, California** . In this role, you will support... 

Ciocca Cleaning & Restoration

PERU, IN 2ND SHIFT MEDICAL CLEANER Job at Ciocca Cleaning & Restoration

 ...our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers. 2ND SHIFT MEDICAL CLEANER PART-TIME- PERU TUESDAY, THURSDAY, FRIDAY 6:00 PM 9:00 PM PAY: $15.00 PER HOUR 90-DAY PERFECT ATTENDANCE BONUS:$100.0... 

Domino's Franchise

Delivery Driver Job at Domino's Franchise

 ...NOW HIRING Part Time and Full Time Delivery Drivers for NEW STORE! Hourly Pay + Keep 100% of your Tips + Gas Reimbursement + Reimbursement for Routine Vehicle Maintenance and Insurance + Flexible Schedule. Work 4 hours or 40 hours/week. Health insurance and paid...