IT Help Desk Specialist Job at Confluent Health, Louisville, KY

ZHR3cWZZUXFhZ2hnbGhaTWpSTlBsUUxDQmc9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:

This is a in office position based in Louisville, KY 

  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills
  • Mac experience and JAMF experience preferred  

Job Tags

Full time, Work at office, Remote work,

Similar Jobs

Cascia Hall

Theology Faculty Job at Cascia Hall

Cascia Hall Preparatory School is seeking applicants for a full-time Theology teaching position. In addition to having extensive subject-area knowledge, applicants need to be dedicated to Cascia Hall's rigorous academic goals, possess excellent communication skills, and... 

SYLVAN LEARNING - LIMA, OH

Tutor Job at SYLVAN LEARNING - LIMA, OH

Why did you first decide to become a Tutor? At Sylvan, we remember why. You will be trained in Sylvan curriculum and given the tools to teach in our small group setting.If you aspire to inspire, then we want you on our team!As a Tutor at Sylvan, your primary responsibilities... 

Planet Group

Associate, Global Patient Safety Operations Job at Planet Group

 ...Associate, Global Patient Safety OperationsThe Opportunity: Assist with the oversight...  ...clinical trials and other aspects of drug safety. Reliable, self-motivated, focused...  ...strong working relationships with remote staff use video conference and instant message... 

UC San Diego

(RN) Registered Nurse - Med/Surg/Onc ICU Job at UC San Diego

 ...UC San Diego Health CNA (NX) represented RN/NP applicants will be considered after the...  ...since 2011. Jacobs Medical Center 3GH ICU is a 24-bed Medical Surgical ICU with an emphasis...  .... Patient populations also cared for are neuro, stroke, cardiology, and obstetrics.... 

Banner Health

Master Social Worker LMSW Home Care Job at Banner Health

 ...on business need and regulatory compliance, all positions may not have this requirement).Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) or have a MSW with the requirement to become licensed within 6 months of hire...