Job Description
Position Overview
The IT Asset Management (ITAM) Practice Leader will be a key player in optimizing the IT asset lifecycle, ensuring efficiency, cost-effectiveness, and compliance. This is a hands-on leadership role that requires a deep understanding of ITAM principles and managing IT assets from procurement to disposal, as well as the ability to effectively communicate with stakeholders at all levels of the organization.
Primary Responsibilities
Oversee the procurement, receiving, tracking, and deployment of new IT assets (hardware and software). Maintaining complete, accurate records and conducting regular audits are crucial to ensuring the effectiveness of the ITAM program.
Collaborate with business, technology, and security leaders to ensure optimization and security of assets through their lifecycles from procurement to disposal. Drive understanding of ITAM's role in mitigating risk to the organization while providing value to our internal customers.
Develop and maintain comprehensive ITAM policies and procedures, while continuously identifying opportunities to improve efficiencies and user experiences. Work with other members of the IT Service Quality organization to implement these improvements
Analyze internal and industry data and information sources to identify emerging trends, risks, and best practice recommendations. Specific knowledge of FFIEC, NIST, and CoBIT standards is desirable.
Provide guidance and support to team of IT Asset Management Analysts, delegating tasks and responsibilities effectively, as well as providing constructive feedback.
Develop and regularly produce score carding reports for review by executive leadership, including KPIs, KRIs, and ongoing risk assessments of inventoried asset classes, including the tracking of End-of-Life/End-of-Support assets
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
BA or BS
Minimum # of Years of Job-Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent project management skills
Detail-oriented
Ability to work and multi-task in a fast-paced environment
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
Prior ITAM in an enterprise environment or demonstrable experience of working with IT asset management professionals to deliver ITAM capabilities and improved business outcomes
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