Help Desk Technician I & II Job at Southwest Search, Dallas, TX

ZDk4dGM0VXVhdzF1bUJoSmp4SlBrUURBQkE9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Integrity Placement Group

Licensed Professional Counselor - LPC Job at Integrity Placement Group

 ...Licensed Professional Counselor LPC Our client is a growing healthcare organization based in the Lock Haven, PA area that offers its employees the support and understanding you would expect from top-rated management. The Company: Our client is a large private... 

Akaasa Technologies

Java Developer Job at Akaasa Technologies

 ...is embraced. Help drive innovative approaches for tackling complex product needs. Qualifications / Technologies: Java/J2EE Web Services (REST) Gradle RabbitMQ / Kafka Relational SQL/ NoSQL Databases (MongoDB) Agile Principles (... 

Top Shelf Pizza LLC

Brand Promoter Job at Top Shelf Pizza LLC

 ...Job Title: Brand Promoter for Marcos Pizza. Location: Orlando, FL (Multiple Marcos Pizza Locations). Job Type: Part-Time/Full-Time. Job Overview: Marcos Pizza is looking for a motivated and outgoing Local Store Marketing Representative to drive sales... 

GranteeSupport

Grant Writer Job at GranteeSupport

 ...Grant Writer needed to help our school and nonprofit clients pursue education, health, and community advancement grant opportunities. Duties: Develop grant proposals, applications, and reports; ensuring alignment with organizational objectives and grant requirements... 

Sanofi (US)

Director, Global Marketing Qfitlia Job at Sanofi (US)

 ...benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce....