Help Desk Technician I & II Job at Southwest Search, Dallas, TX

ZDk4dGM0VXVhdzF1bUJoSmp4SlBrUURBQkE9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Solar Energy Solutions

Solar Installer Job at Solar Energy Solutions

 ...Solar Energy Solutions (SES) is seeking a highly motivated and skilled Solar Installer to join our team. As the region's largest and most experienced solar design, engineering...  ...assemble, and mount solar PV racking systems, panels, and inverters Perform electrical... 

CameronCraigGroup

Environmental & Land Use - Senior Associate Attorney (DC) Job at CameronCraigGroup

 ...SENIOR ASSOCIATE ATTORNEY ENVIRONMENTAL & LAND USE Location: Washington, DC HYBRID A prominent international AmLaw 50 law firm is seeking a talented Senior Associate Attorney to join their nationally recognized Environmental & Land Use Practice Group... 

2K

Senior Character Artist - WWE 2K Job at 2K

 ...research, workflows, and technologies for improved deformations, animation fidelity, and streamlined creation processes. Troubleshoot...  ...and ability to scale your role to each phase This is a fully remote role that may be based anywhere in the United States. Below are... 

Triversity Construction

Foreperson I TCF Job at Triversity Construction

 ...safety A commitment to diversity and inclusion A top performer in community outreach and impact, being named on the Deloitte Cincinnati USA 100 List for 7 years in a row If you're ready to build your career with the best in the Greater Cincinnati region... 

GSR Group

Virtual Assistant Job at GSR Group

 ...Virtual Assistant Company Overview At GSR Group , we take pride in fostering a culture of integrity, precision, and operational excellence...  ...processes that improve productivity. Handle day-to-day office functions virtually including data management,...