Help Desk Technician I & II Job at Southwest Search, Dallas, TX

ZDk4dGM0VXVhdzF1bUJoSmp4SlBrUURBQkE9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Lakeside at Mallard Landing

Assistant Director of Health and Wellness Job at Lakeside at Mallard Landing

 ...nationwide. Position Summary: Responsible for providing leadership and coordination of the health and well being of the residents within the community in coordination with Director of Health & Wellness. This position is also responsible for the development and... 

UC San Diego

Medical Assistant Job at UC San Diego

 ...Counselor for assistance.DESCRIPTIONThe mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and...  ...to meet the diverse needs of UCSD students including primary care, urgent care, womens health, sports medicine, transgender care,... 

Brains Workgroup, Inc.

Financial Model Developer Job at Brains Workgroup, Inc.

Our client, a major bank in New York City, is looking for talented Financial Model Developer for Financial Resource Management (FRM) Team. Permanent position with competitive compensation package (base is 130-175K), excellent benefits, and target bonus. Must be 4... 

Community Action Marin

Operations Project Manager (37360) Job at Community Action Marin

 ...Description Job Title: Operations Project Manager Reports to: Director, Operations Department: Operations Pay : $80,000-$95,000 yr. DOE Schedule : Hybrid 2-3days/week at HQ or at program sites The Operations Project Manager will work in partnership... 

Cascia Hall

Theology Faculty Job at Cascia Hall

Cascia Hall Preparatory School is seeking applicants for a full-time Theology teaching position. In addition to having extensive subject-area knowledge, applicants need to be dedicated to Cascia Hall's rigorous academic goals, possess excellent communication skills, and...