Job Description

The range for this role is $15.38 - 19.23/hour

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Applicants must be willing and able to work onsite at least 3 times per week in our Melbourne, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.

The Job

The Health & Wellness Admin is responsible for supporting the Health & Wellness Department by making outbound calls to Medi-Share members to explain and build value in the Health Programs offered and complete clerical tasks to successfully administer the Health Partnership Program and the Health Incentive Discount.

Essential Job Duties & Responsibilities

• Make outbound calls to applicants and members regarding questions on various topics related to the Health Partnership program including: features, benefits, requirements and facilitation of the program completion.
• Manage Salesforce Queue with a 24 hr SLA.
• Process Lab results/Verification forms submitted and determine pass/fail outcome
• Understand and process Health Incentive applications
• Understand and process Health Partnership graduations and Annual Verifications as appropriate
• Understand and respond appropriately to member email/phone requests
• Strong computer skills specifically: Microsoft Excel skills, CRM and external websites
• Strong analytical and problem solving skills
• Comply with all organizational HIPAA requirements
• Open Pre-Notification Calls
• Scanning mail and indexing it to the appropriate queue
• Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
• Perform all other duties as assigned

Essential Skills & Abilities

• Intermediate skill with Microsoft Office (Word, Excel, Outlook)
• Advanced customer service skills
• Able to organize/prioritize daily workload
• Advanced data entry skills including the ability to use a database system (CRM) and how to update fields.
• Ability to communicate effectively in written, oral, and digital formats to respond clearly and effectively to members.
• Ability to diagnose complex problems and issues with data not easily understood
• Ability to work effectively without supervision
• Knowledge of compliance to HIPAA / PHI requirements
• Intermediate use of the internet including: e-mail and search engines, word processing and keyboard skills of at least 25 words per minute.

Core Competencies/Demonstrable Behaviors

• Collaborates - builds partnerships and works collaboratively with others to meet objectives.
• Manages Conflict - handles conflict situations effectively.
• Interpersonal Savvy - relates openly and comfortably with a diverse group of people.
• Situational Adaptability - adapting approach and demeanor in real time to match the shifting demands of different situations.
• Courage - ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism

Education and/or Experience

• High school diploma or GED required
• 6-12 months related administrative experience and/or training preferred

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• Medical
• Health Savings Account
• Employer Paid Life Insurance and Long-term Disability Insurance
• Dental
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) - up to 4% match
• Paid-time off - accrued bi-weekly
• Wellness plan
• Employee Assistance Program
• Anniversary Awards Program
• Birthday Awards

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