Genesys Developer (P) Job at Jconnect Infotech Inc, Newark, NJ

Y2RzbGNZTXJhd2xzbUJCTGpoVk1rUVBQQ0E9PQ==
  • Jconnect Infotech Inc
  • Newark, NJ

Job Description

Hello

Greetings!!

This is Pawan from Jconnect Infotech Inc. I am trying to reach you regarding contract job opportunity .Please find details below and suggest me best time to connect.

Position: Genesys Developer

Location : Newark, NJ , Ft. Washington, PA ( onsite role )

Full time role

RESPONSIBILITIES

Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.

Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)

Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.

Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting

Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

QUALIFICATIONS

5+ years' of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)

2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot

4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience

4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python

Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc

Experience integrating with CRM apps including SalesForce and ServiceNow is a plus

Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.

Integrations with CRM Systems

Agile knowledge with SAFe or NWOW framework is preferred

Experience involving digital transformation activities in large organization is a plus

With Best Regards,

Pawan Mishra

Technical Recruiter

Jconnect Infotech Inc.

Ph# 856 -412-4730 [Ext: 1261]

Email: pawan@jconnectinc.com

[We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy]

Job Tags

Full time, Contract work,

Similar Jobs

Aerotek

Paint Technician Job at Aerotek

 ...maintenance and repair projects, including aircraft carriers. This 2nd shift position requires a hands-on approach to tasks such as paint removal, lagging removal, fabrication, assembly, and more. The role is labor-intensive and involves routine physical labor, including... 

Templar Media

Gameplay Programmer Job at Templar Media

 ...Preference to Applicants With : Deep knowledge of Unreal Animation System Deep understanding with Player 3C Experience with...  ...package and a professional but non-corporate environment. This position is full-time onsite/remote at our studio in Alpharetta, GA.... 

Total Shape

Call Center Agent Job at Total Shape

 ...2003, our dedicated team has worked hard to create an exhaustive...  ...Shape Location: Work From Home (Remote) Salary: $700 - $90...  ...Responsibilities: Answer incoming calls and respond to customer...  ...Prior experience in a call center or customer service role is preferred... 

Menu Pros

Virtual Assistant Job at Menu Pros

 ...Describe your job** *******:** _We are looking for a personal virtual assistant who is reliable, available, and a coachable team player who...  ...Working from home while staying in frequent contact with the home office via email, instant messaging.__Candidates should have good... 

Augusta University

Director of Foundations Finance Job at Augusta University

 ...a non-profit foundation affiliated with a public college or university. Demonstrated career progression with proven ability to select, train, supervise, and motivate a professional team. Experience working with Blackbaud Financial Edge and/or Blackbaud Raiser's...