Genesys Developer (P) Job at Jconnect Infotech Inc, Newark, NJ

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  • Jconnect Infotech Inc
  • Newark, NJ

Job Description

Hello

Greetings!!

This is Pawan from Jconnect Infotech Inc. I am trying to reach you regarding contract job opportunity .Please find details below and suggest me best time to connect.

Position: Genesys Developer

Location : Newark, NJ , Ft. Washington, PA ( onsite role )

Full time role

RESPONSIBILITIES

Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.

Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)

Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.

Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting

Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

QUALIFICATIONS

5+ years' of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)

2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot

4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience

4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python

Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc

Experience integrating with CRM apps including SalesForce and ServiceNow is a plus

Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.

Integrations with CRM Systems

Agile knowledge with SAFe or NWOW framework is preferred

Experience involving digital transformation activities in large organization is a plus

With Best Regards,

Pawan Mishra

Technical Recruiter

Jconnect Infotech Inc.

Ph# 856 -412-4730 [Ext: 1261]

Email: pawan@jconnectinc.com

[We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy]

Job Tags

Full time, Contract work,

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