Hello
Greetings!!
This is Pawan from Jconnect Infotech Inc. I am trying to reach you regarding contract job opportunity .Please find details below and suggest me best time to connect.
Position: Genesys Developer
Location : Newark, NJ , Ft. Washington, PA ( onsite role )
Full time role
RESPONSIBILITIES
Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills
QUALIFICATIONS
5+ years' of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.
Experience in AWS Lex & Lambda for development of ChatBot/VoiceBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python
Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Integrations with CRM Systems
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
With Best Regards,
Pawan Mishra
Technical Recruiter
Jconnect Infotech Inc.
Ph# 856 -412-4730 [Ext: 1261]
Email: pawan@jconnectinc.com
[We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy]
...with demonstrated a b ility t o s i m u lta n e o u s l y tra c k, manage, and drive m u lti p le p r o j e cts. Excelle n t wr i tt e n a n d o ral c o m m un icat i o n s k ills and an ability to work in a...
...Title: Junior Java Developer Location: Seattle, WA Duration: 12 Months Must Haves: 3-5+ years experience as a Java Developer... ...with back-end development Java Development React Native AWS Experience (experience working on Cloud projects...
...Construction Foreman Honey Brook, PA Are you an experienced builder who takes pride in quality work and enjoys seeing projects through... ...job sites ~ Provided power tools & safety equipment ~ A clean, respectful language environment ~ Monthly company breakfast...
...About Us: A work from home insurance agency that is commissioned based. Can be full or part time depending on your needs and availability... ...to get away from the 9 to 5 work life! This job allows you to travel freely due to it being completely remote! Responsibilities:...
High-Energy Personal Trainers Wanted to Inspire, Motivate, & TransformLead group classes, coach 1-on-1, and set the standard in a results-driven studio. Learn professional sales skills, grow your career, and get paid more than any other fitness studio.We want coaches...