Job Description
Description JOB SUMMARY: Kleberg Bank, N.A. believes that the customer’s experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing “Excellent” customer service. Therefore, we are seeking a Fraud Analyst with unrivaled integrity, solid work ethic and a passion for service.
Each individual at Kleberg Bank must be committed to the Service Standards of Excellence, to individual responsibility for professionalism with words, actions and appearances, and to the financial performance of the Bank. It is the responsibility of each Team Member to be proactive, to maintain a positive attitude and to recognize that each of us is 100% responsible for our own personal attitude, as well as the attitude of those around us, and to practice consistently the Kleberg Bank values of Integrity, Soundness, Focus, Stewardship, Empathy and Enlightenment through excellent service.
Essential Duties The job’s essential or most important functions and responsibilities. Included are all-important aspects of the job – whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.
- Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
- Maintain the integrity of the core system and input system changes when requested.
- Identify, research, and resolve transaction discrepancies.
- Conduct investigations into allegations of fraud or abuse committed by customers and non-customers against Kleberg Bank and Kleberg Bank customers.
- Process online banking requests, including online banking applications, verification of deposits, secure messaging, fax and mailed correspondence.
- Comply with laws, regulations, policy, procedures, and the Team Handbook
- Meet customer service expectations by offering excellent service to both external and internal customer requests.
- Able to multi-task and work cross-functionally with other teams.
- Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
- Review file maintenance for loan and deposit transactions.
- Assess the risks of fraud.
- Develop periodic reporting that demonstrates effectiveness of program and losses detected and/or prevented.
- Prepare activity reports of all charged off accounts.
- Produce correspondence and make phone contact with customers in overdraft status according to defined strategy guidelines.
- Maintain collection efforts and records, once accounts have been charged off.
- Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.
- Adhere to established standards, policies and procedures.
- Deliver strong community visibility.
- Acquire any information that will help prove or disprove allegations of fraud.
- Other duties as assigned by the BSA/AML/Security Officer.
Performance Competencies The performance competencies section identifies the special abilities required to perform efficiently in the position.
- Sets and maintains high performance standards.
- Interacts with people effectively. Able and willing to share and receive information.
- Pays close attention to detail, accuracy and completeness.
- Displays energy and enthusiasm in approaching the job.
- Completes work in a timely and consistent manner.
- Listens actively.
- Comes up with appropriate solutions.
- Adheres to organizational policies and procedures.
Required Education And Experience - High School Diploma and minimum of one year of related experience and/or training in banking or related industry.
- Must be competent and knowledgeable in branch operations policies and procedures.
Preferred Education And Experience - College degree and/or 5-7 years of management in Banking or related industry.
- Work related experience should consist of an in-depth background in a financial institution in administration, compliance, security, center operations management, bank operations, and bank supervision.
Special Skills - Language Skills: Ability to effectively present information and respond to questions from management.
- Mathematical Skills: Ability to comprehend basic math principles.
- Reasoning Ability: Ability to think quickly and respond to various customer and employee situations without compromising the Bank’s integrity.
- Consider alternative courses of action and make the best choice; tackles problems or issues directly and makes decisions in a timely manner.
Additional Qualifications Working knowledge of Microsoft Office products. Ability to utilize job specific software and hardware components.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision.
Work Environment The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, phones, etc. The noise level in the office is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Service And Attitude - It must be the pursuit of each individual at Kleberg Bank to achieve excellence. This achievement is founded in individual responsibilities and performance within the organization. Therefore, it is the responsibility of all members of the Kleberg Bank Team:
- To have a comprehension of the bank's services so that each of us is qualified and efficient in providing high quality results of employee, customer, shareholder, and community that we serve.
- To maintain a positive attitude that is acquired through the timely resolution of problems. A positive attitude is infectious and each of us is 100% responsible for the attitude of those around us (staff and customers), and 100% responsible for their own personal attitude.
- To practice and maintain the corporate values, vision, and mission at all times.
Position Type And Expected Hours Of Work This is a full-time, non-exempt position. Work hours are generally Monday through Friday from 8:00 a.m. to 5:00 p.m. However, flexibility is required including scheduled work on Saturdays, Sundays and evening hours.
Travel No travel is expected for this position. Other Duties Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement Kleberg Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.
Job Tags
Full time, Bank staff, Weekend work, Sunday, Saturday, Afternoon shift, Monday to Friday,