Job Description

As a leading airport logistics service provider, we are seeking a highly motivated and energetic team member focused on delivering quality customer service.

SCOPE OF RESPONSIBILITY:

• You will be working at the Landside and Airside.
• Providing Customer Service and translations to international Passengers
• Communicating with CBP and GOAA management. Federal Inspection Station (FIS) Ambassador:
• You will be working on the Airside:
• The FIS Ambassador provides translation to arriving international passengers. Every day you will be assigned the following duties:
• Completing translations between passengers and CBP officers in passport control and or secondary inspection.
• Organizing lines in the passport control area for international passengers.
• Distributing passengers to correct CBP booths
• Organizing passengers into correct CBP lines - Citizens or Visitors
• Making sure CBP and GOAA instructions are followed.
• Filling GOAA paperwork for the number of passengers on the flight, CBP officer count, and first and last passenger on the flight.
• Additional duties that may be asked if coverage needed:
• Gates: Responsible for communicating the arrival of each international flight to GOAA leads. Communicate flight number, arrival time, gate, and carousel used. The gate agent is also responsible to set the sterile corridor to “International” mode when the flight arrives, and to “Domestic” mode once all passengers and crew members deplane. Monitors the sterile corridor for security breaches, and immediately communicates discrepancies to the lead, SAS Supervisor, and GOAA Supervisor. Once everyone deplanes and the sterile corridor has been set back to domestic mode, proceed to the gate for the next flight..
• Carousels: If needed assist with the delivery of bags into the baggage control area of FIS. Move, arrange, and adjust baggage on the assigned carousel to accommodate additional bags. In case of contingencies, safely move baggage to the next working belt as directed by the GOAA supervisor.
• Recheck: Provide Customer Service to arriving international passengers by providing directions, information, and maintaining passengers flowing through the recheck area.
• The FIS Ambassadors works with U.S Customs and Border Protection (CBP)Officers on the Airside and in Terminal C.
• Ability to work a flexible schedule.
• Perform other work-related duties as requested or required.

PHYSICAL DEMANDS:

While performing the duties of a FIS Ambassador the employee is regularly required to sit; stand; walk; use hands and fingers to handle or feel; reach with hands and arms, and work in a fast-paced environment. The employee must regularly lift and/or move up to 90 pounds or more if needed. Specific vision abilities required by this job include proximity vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Good hand/eye coordination is required.

POSITION REQUIREMENTS:

• Valid Driver’s License.
• Valid Social Security.
• Valid Passport or birth certificate.
• WORK PERMITS CANNOT BE ACCEPTED for security/badging purposes.
• Able to communicate in English fluently.
• Ability to work flexible schedules including nights/holidays and weekends.
• Strong written and verbal communication skills.
• Must be able to frequently and steadily lift baggage at 90 pounds or above if asked to do so.
• Must be self-motivated and willing to learn.
• Customer service driven.
• Must be comfortable and capable of working safely around industrial equipment.
• Ability to pass criminal background check to be badged in secure areas of an airport.

Southeast Airport Services, Inc. (SAS, Inc.), a Certified Small and Minority Business Enterprise (MBE), is a full services facility support company that provides a wide array of services that have been customized to meet the needs of its aviation and logistics clients as well as their budget. SAS, Inc. has over 30 years of experience in package handling, sort management and belt flow simulation. Our experience provides effective operational management of the classifying and processing of consumer bags and luggage in an effective claims and damage free method.

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