Job Description

Req ID: 333022

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Operations Technician to join our team in QUINCY, Washington (US-WA), United States (US).

**This position is located at a 24/7/365 data center and will work 12-hour shifts with a rotating schedule - 3 shifts one week and 4 shifts the next week. Current position is for the night shift but day shift might be a possibility in the future.

Job Responsibilities

The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics.

The candidate will be responsible for:  

• Management of work order queue
• Assigning technicians and scheduling shift activity  
• Training and mentoring technicians
• Communicating with peer lead technician from other shifts for operational handoffs
• Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling 
• Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
• Checking supplies in and out from inventory management system
• Keeping inventory current & accurate using DC Portal 
• Maintaining work area in a safe and orderly manner.  Tools and supplies are properly put away after every shift.
• Providing data center escorts as requested 
• Performing QA checks on work orders
• Performing backup tape operations and amber light tours

Basic Qualifications:

• Minimum 2 years experience installing rack mount devices
• Minimum 2 years OS installation (Windows & Linux) experience
• Minimum 2 years Device configuration experience
• Minimum 2 years Server hardware repair and troubleshooting
• Minimum 2 years Experience installing and removing fiber/copper patch cabling
• Minimum 2 years Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
• Minimum 2 years Experience testing cabling with test equipment
• Minimum 2 years Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
• Minimum 2 years Knowledge of cabling standards
• Minimum 2 years Experience using a DCIM tool
• Minimum 2 years Proficiency using Office 365 applications including Word & Excel

Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs

Desired Skills:

• Experience teaching technical skills in small group settings
• A+ certification
• Network + certification
• First-aid/CPR skills a plus
• OSHA 10 certified a plus

Minimum Educational Requirements:

• HS Diploma or GED with at least one of the following
  • 3-5 years IT Experience
  • 2 year IT certificate program
  • 2 year associates degree 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is between $66K and 69K. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#INDICS

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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