Customer Support Representative (English) Job at RateHawk, Remote

Y3RRcWM0Y3NaZ1pybVJWT2pSMUxrQVBDQmc9PQ==
  • RateHawk
  • Remote

Job Description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Job Responsibilities:

  • Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;

  • Assisting clients and partners with existing reservations and questions before booking;

  • Distributing requests among departments and teams;

  • Logging activity in CRM.

Requirements

What You’ll Do:

  • Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
  • Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
  • Work with systems: Distribute requests among departments and teams and log activity in CRM.

What We’re Looking For:

  • English Proficiency: Upper Intermediate level (both spoken and written).

  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.

  • Quick Learner: Ability to learn quickly and stay results-focused.

  • Tech Requirements: A functioning computer and microphone.

Benefits

What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Convenient Schedule: 5/2 (Monday-Friday) from 9 a.m. to 18 p.m. (GMT+2) or 2/2 from 9 a.m. to 21 p.m. (GMT+2).
  • Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.

The Process:

  • Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
  • Meeting with HR: A friendly chat with our HR team.
  • One minute Internet Speed Test: Just to make sure you’re all set for remote work.
  • Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Job Tags

Remote job, Monday to Friday,

Similar Jobs

Suarez Assistant

Virtual Assistant Job at Suarez Assistant

 ...Personal Assistant / General Virtual Assistant Full-Time | Remote (EST Schedule) Were looking for a proactive, organized, and tech-savvy Personal Assistant to support the founder of a fast-growing AI startup. Youll be the founders right handhandling admin, operations... 

Cabela's

Boat and sales consultant Job at Cabela's

 ...POSITION SUMMARY: The Boat & ATV Sales Consultant performs various Selling / Customer Service activities to assist Boat and ATV Customers in making informed buying decisions. ESSENTIAL FUNCTIONS: Supports a strong commitment to world class customer service... 

Robert Half

Graphic Designer Job at Robert Half

Description Looking for your next career? We at Robert Half are constantly looking to add to our pool of Graphic Designers. We are industry professionals that specialize in recruiting for top talent all over North America. Our dedicated Marketing and Creative team is here... 

Soap Creek Resources

Test Engineer - J567 Job at Soap Creek Resources

 ...Were seeking a Test Engineer. In this role, youll help test components and complex systems on both existing and new agricultural equipment. Youll work closely with a collaborative engineering team to ensure our products meet performance, reliability, and durability... 

CoperUniversity Health Care

Trauma Critical Care Intensivist Job at CoperUniversity Health Care

 ...patient from arrival to discharge, including surgeries and critical care. Please see the job description for Trauma Critical Care Intensivist. Comply with all of the requirements necessary to maintain ACS trauma center certification. Provide professional medical...