Customer Service & Sales Trainer Job at OneTouch Direct, Brandon, FL

Y3RrcGNJUXRaZ3hxbWhsSml4UkdsUVhI
  • OneTouch Direct
  • Brandon, FL

Job Description

Customer Service Trainer

At OneTouch Direct , we are dedicated to providing the highest level of customer service and support to our clients. We are seeking a passionate and knowledgeable Customer Service Trainer to join our team and help shape the future of our customer service representatives.

The Customer Service Trainer will be responsible for developing and delivering training programs that equip our representatives with the skills and knowledge to provide exceptional service to our customers. This role involves creating engaging training materials, conducting training sessions, and evaluating the effectiveness of training programs.

Key Responsibilities:

  • Design and implement training programs for customer service representatives.
  • Conduct onboarding and ongoing training sessions to enhance employee skills.
  • Evaluate training effectiveness through assessments and feedback.
  • Provide coaching and mentorship to improve performance.
  • Collaborate with management to identify training needs and objectives.

Why Join Us?

Join a dynamic team that values continuous improvement and customer satisfaction. At OneTouch Direct, we foster a supportive work environment where you can make a significant impact on our service culture.

Requirements

  • Proven experience as a trainer or in a similar role.

  • Strong understanding of customer service best practices.

  • Excellent presentation and communication skills.

  • Ability to engage and motivate a diverse group of employees.

  • Experience with training development and evaluation.

  • High School Diploma or equivalent is required; Bachelor's degree in Education or related field is a plus.

  • Proficient in MS Office Suite and other training tools.

Benefits

  • A management team that cares
  • Consistent growth over the past 10 years
  • Excellent compensation & benefits package
  • High energy work environment
  • Family oriented culture
  • Referral Bonuses
  • Paid time off (PTO)
  • Health Benefits

Job Tags

Similar Jobs

Command Investigations

Surveillance Investigator -Experienced Job at Command Investigations

 ...Command Investigations LLC is a dynamic and forward-thinking investigative company that has been at the forefront of the industry since...  ...State Crime Lab, law-related roles, paralegal positions, legal assistant jobs, security, corporate investigations, and investigative journalism... 

Cloud Analytics Technologies LLC

Cisco Network & Unified Communications Engineer Job at Cloud Analytics Technologies LLC

Job Description Network & Unified Communications Engineer Job Description: The role of the Network & Unified Communications Engineer is responsible for the configuration, implementation and on-going support of our client's Network, Voice, LAN, WAN, and wireless...

UC San Diego

Palliative Care Social Worker II/III Job at UC San Diego

 ...Selection clients should contact their Disability Counselor for assistance.DESCRIPTION...  ...operational level duties, the Clinical Social Worker is responsible for administering...  ...planning. The Social Worker provides emotional support for patients and families facing... 

SHINE Systems

Field Service Analyst Job at SHINE Systems

 ...intelligence professionals skilled in using and training others on software (e.g. Gotham , Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting... 

Ice Suprize Ltd

Events Assistant Job at Ice Suprize Ltd

 ...We are seeking a motivated and detail-oriented Events Assistant to join our dynamic events team. In this role, you will support the planning and execution of a variety of events, including conferences, workshops, and corporate functions. The ideal candidate is organised...