Customer Care Representative Job at Ark Resources, LLC., Atlanta, GA

ZHRVcGRJY29idzFobUJGQ2lCTkxrd1RE
  • Ark Resources, LLC.
  • Atlanta, GA

Job Description

Ark Temp Staffing is looking for a customer service representative to join our team in our Atlanta office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge for a State Government job placement.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success. We accept high school diploma with 3 years Call Center experience, Associates degree with 2 years Call Center experience, or a Bachelor's degree with a year or entry level Customer Service experience.
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Work training will take place over 5 weeks and can be done in-office or virtual. The payrate for this position is $16.00 Hourly with weekly pay each Thursday.

State job with a Call Center environment

Job Tags

Hourly pay, Weekly pay, Full time, Temporary work, Remote job,

Similar Jobs

Clover Express Inc

Class A Looking for OTR CDL CLASS A Drivers,Owner Operators,Teams Job Job at Clover Express Inc

Class A Looking for OTR CDL CLASS A Drivers,Owner Operators,Teams JobRun all 48 States, Minimum 3 weeks on the road.Pay: $3000-$5000 per weekWe offer 2021-2023 Freightliner Cascadia and Volvo trucks, new trailers, 24/7 Dispatch,Direct Deposit Weekly,Cash Advances.... 

Aflac, Incorporated

Actuary I Job at Aflac, Incorporated

 ...What does it take to be successful in this role? Intermediate knowledge and skills in Microsoft Excel, Word and Access Actuarial Competencies Technical Knowledge & Skill - Basic Performs data analysis, synthesizes it into something meaningful, and develops... 

Paws Up Montana

Private Chef - Island Lodge Job at Paws Up Montana

Private Chef - Island Lodge Location Greenough, MT : Join the Team at Montana's Premier Luxury Ranch Resort! About Paws Up Montana: Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning... 

GreatAuPair LLC

Au Pair Job at GreatAuPair LLC

Au Pair, housekeeping, extra duties, live-in, long term

Export Solutions, Inc.

Trade Compliance Consultant Job at Export Solutions, Inc.

 ...Required Qualifications Minimum 10 years of hands-on experience in trade compliance In-depth knowledge of ITAR, EAR, OFAC, CBP, and related U.S. import/export regulations Demonstrated ability to manage multiple, complex, time-sensitive projects with accuracy...