Customer Care Representative Job at Ark Resources, LLC., Atlanta, GA

ZHRVcGRJY29idzFobUJGQ2lCTkxrd1RE
  • Ark Resources, LLC.
  • Atlanta, GA

Job Description

Ark Temp Staffing is looking for a customer service representative to join our team in our Atlanta office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge for a State Government job placement.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success. We accept high school diploma with 3 years Call Center experience, Associates degree with 2 years Call Center experience, or a Bachelor's degree with a year or entry level Customer Service experience.
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Work training will take place over 5 weeks and can be done in-office or virtual. The payrate for this position is $16.00 Hourly with weekly pay each Thursday.

State job with a Call Center environment

Job Tags

Hourly pay, Weekly pay, Full time, Temporary work, Remote job,

Similar Jobs

Boston Medical Center

Clinical Research Nurse, Pediatrics Job at Boston Medical Center

 ...Position: Clinical Research Nurse, Pediatrics(Maternal/Child HIV Program) Location: Boston, MA Schedule: 40 hours per week ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal to provide exceptional and equitable... 

Cathy consultant

Media Specialist - Global Job at Cathy consultant

 ...candidate will possess a strong background in media, journalism, or communication, with experience in website, newspaper, television, or radio media. This role will involve conducting research, analyzing media content, and providing insights on local policies and business... 

Providence Health & Services

Patient Care Coordinator - CHEMOTHERAPY MISSOULA Job at Providence Health & Services

 ...Patient Care Coordinators provides a variety of receptionist and skilled clerical duties in support of the PMG physician offices. This includes but is not limited to, obtaining patient demographics, insurance information and verification, explanation of various hospital... 

Get It - Hospitality

Brand Standards, Guest Experience & Food Safety Advisor Job at Get It - Hospitality

 ...hospitality, foodservice, and healthcare, to ensure their standards of safety, quality, and guest experience remain top-notch. Our team of...  ...is committed to helping clients thrive by providing support in food safety, public health, workplace safety, and product quality. As... 

U.S. Army

Army Soldier (Infantryman) (11X) Job at U.S. Army

 ...soldiers, you secure your future with a career in the Active Duty Army (full-time), pay for college, guaranteed healthcare with family...  ...located Education and Financial Advisors ~ Travel ~ Civilian Employment Assistance ~ Interview opportunities upon graduation...