Customer Care Representative Job at Ark Resources, LLC., Atlanta, GA

ZHRVcGRJY29idzFobUJGQ2lCTkxrd1RE
  • Ark Resources, LLC.
  • Atlanta, GA

Job Description

Ark Temp Staffing is looking for a customer service representative to join our team in our Atlanta office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge for a State Government job placement.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success. We accept high school diploma with 3 years Call Center experience, Associates degree with 2 years Call Center experience, or a Bachelor's degree with a year or entry level Customer Service experience.
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Work training will take place over 5 weeks and can be done in-office or virtual. The payrate for this position is $16.00 Hourly with weekly pay each Thursday.

State job with a Call Center environment

Job Tags

Hourly pay, Weekly pay, Full time, Temporary work, Remote job,

Similar Jobs

NAFSA: Association of International Educators

Admissions Counselor Job at NAFSA: Association of International Educators

 ...key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned. Qualifications Bachelor's degree is required. Familiarity with Christian liberal arts education. Possess interest and sales minded competencies required... 

Sanofi Group

Director, US Advanced Analytics - Dermatology, Respiratory and Gastroenterology Job at Sanofi Group

 ..., Respiratory and Gastroenterology**Location:** Cambridge, MA**About the Job**Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an... 

One Therapy Network

Children's Therapy Services- Full Time Speech Pathologist Job at One Therapy Network

 ...Good energy, well organized, quick understanding of technology and self-starter Able to work with a team Benefits of working at CTS: Our therapist are employees not contractors We provide all materials, handle billing and scheduling for all therapists Our... 

Alta Equipment Group

Scrum Master Job at Alta Equipment Group

 ...increase productivity when fulfilling customer orders. Peaklogix is currently seeking a talented and highly motivated experienced Scrum Master who embraces ambiguity, can influence, lead and serve a team of highly skilled and experienced software developers, and who can... 

Swedish

RN - Outpatient Surgery Job at Swedish

 ...Description RN - Outpatient Surgery at Swedish Redmond Ambulatory Surgery Center Schedule: Part-time (0.5 FTE), Day Shift Location: Redmond, Washington Job description: The Registered Nurse (RN) Ambulatory Surgery Center provides professional, comprehensive...