Job Description
Job Title: Client Coordinator
Job Description We are looking for a Client Coordinator who will maintain a positive, empathetic, and professional attitude toward customers at all times. The ideal candidate will respond promptly to customer inquiries, communicate with customers through various channels, and acknowledge and resolve customer complaints. You will need to know our products inside and out to answer questions, process orders, forms, applications, and requests, and keep records of customer interactions, transactions, comments, and complaints. Additionally, you will communicate and coordinate with colleagues as necessary and provide feedback on the efficiency of the customer service process.
Responsibilities - Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Know our products inside and out to answer questions.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
Essential Skills - Experience with Microsoft Office and Outlook.
- Strong verbal and written communication skills.
- 3+ years of customer service or administrative experience.
Additional Skills & Qualifications - SAP experience.
- Associate's degree.
- Experience in data entry, inbound calls, service, customer service call center, order entry, outbound calls, and computer skills.
- Customer service oriented.
Work Environment
The direct supervisor will be onsite. Each employee will have their own desk or cubicle. The position operates during first shift hours. We offer a great benefits package, including a 401K match up to 6%, profit sharing of 5.5% of salary per year, first-year 1 week vacation, and 9-10 holidays per year.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Davenport,IA.
Application Deadline
This position is anticipated to close on Feb 21, 2025.
About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Job Tags
Holiday work, Contract work, Temporary work, Day shift,