Job Description

The Client Account Manager (CAM) plays a crucial role in driving revenue retention and growth while ensuring customer satisfaction and success using our products. As a CAM, you will manage a portfolio of existing accounts, nurture relationships, identify expansion opportunities, and drive revenue through upsells, cross-sells, and renewals. You will be a trusted advisor, leveraging data and product knowledge to optimize your customers' businesses and drive further adoption of TrustEngine solutions.

Responsibilities

• Build and maintain strong relationships with key stakeholders and decision-makers, serving as a trusted advisor starting from onboarding to ensure customers achieve their desired outcomes using TrustEngine solutions.
• Develop and execute strategic account plans to maximize revenue and customer lifetime value through upselling, cross-selling, and identifying new opportunities for expansion.
• Conduct regular business reviews to assess customer health satisfaction and proactively uncover expansion opportunities.
• Achieve assigned revenue targets by proactively identifying and pursuing upselling, cross-selling, and renewal opportunities.
• Proactively monitor customer health, identify potential risks, and develop mitigation strategies to ensure continued success and accurately forecast revenue performance.
• Provide ongoing support and guidance to customers, ensuring they have the resources and knowledge to fully utilize and succeed with TrustEngine solutions.
• Analyze customer data to understand product usage, identify areas for improvement, and drive adoption of Trust engine products by LOs.
• Develop and present data-driven recommendations to optimize customers' business processes and maximize the value they derive from TrustEngine solutions.
• Collaborate effectively with internal teams (Marketing, Sales, Product, and Support) to convey customer needs and achieve revenue and growth goals.

Requirements

• Proven ability to build and maintain strong, long-term relationships with key client stakeholders.
• Experience leading and developing onboarding.
• Executing and contributing to playbooks.
• Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals.
• Ability to develop and execute strategic account plans to maximize customer lifetime value.
• Strong commitment to ensuring customer satisfaction and achieving desired outcomes.
• Proficiency in analyzing customer data and providing data-driven recommendations.
• Ability to quickly learn and effectively communicate the value of TrustEngine solutions.
• Excellent communication and collaboration skills to work effectively with internal teams.

Base Salary Average: $55,000 - $76,000 plus variable up to $30,000

Benefits

Our benefits include but are not limited to the following: Fully remote, 100% individual company paid medical plan option; company 3% paid 401(k) contribution, paid parental leave, flexible (take what you need) time off, ongoing professional development and certification opportunities, competitive salary, special employee discounts and health wellness perks.

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