Job Description

Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.

Our Core Values: CCH is guided by a set of values in fulfilling our mission.

Some of our values include:

• An environment that supports health and recovery.
• Person-centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

You Get:

• 14 Paid Holidays Annually.
• 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
• Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
• Company-Paid Life Insurance.
• Retirement Savings 403(b).
• Tuition Reimbursement.
• Continuing Education Allowance.

Job Summary:

Central City Health is committed to enabling every patient in our community to thrive by building a collaborative multidisciplinary healthcare team. The Medical Assistant (MA) is required to perform a wide variety of duties and responsibilities in a manner that emphasizes quality care and customer service. The MA works collaboratively with clinical and support staff in the provision of direct patient services, exhibiting flexibility and a “can-do” attitude. The Medical Assistant serves as a point of contact for other internal and external providers, with the goal of fostering an environment that promotes patient comfort, trust, and team-based care. The MA must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in patient/staff interactions.

Responsibilities:

• Ensures all actions represent the organization in a highly professional manner.
• Prepares for patient appointments by reviewing and updating patient records.
• Maintains exam rooms according to protocol.
• Monitors stock inventory and reports low stock to the Clinical Care Manager.
• Triages patients effectively within fifteen minutes of registration time.
• Assist patients in obtaining supportive services.
• Completes thorough and accurate MA assessments.
• Reviews patients’ Care Registry for due or overdue screenings.
• Maintains compliance with productivity requirements.
• Assists the provider upon request during examinations.

Education & Experience:

• High school diploma or GED required.
• Graduate of a Medical Assistant program required.
• Medical Assistant certification preferred.
• Cardiopulmonary and Basic Life Saving (BLS) certification required.
• Must possess knowledge of the healthcare field, including medical terminology.
• Experience working in a Federally Qualified Health Center preferred.
• Familiarity with medical laboratories and Michigan Care Improvement Registry (MCIR).
• Knowledge of PCMH preferred.
• Must be able to work cooperatively with staff.
• Must maintain confidentiality relating to treatment in accordance with HIPAA.

“This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity or expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required.”

Central City Health will be recognized in the community as a premier provider of accessible comprehensive behavioral and physical health care, substance abuse services, and housing opportunities that lead consumers toward self-sustainability. Our mission is to achieve wellness in the community by providing an array of primary and behavioral health care, housing and substance abuse services with dignity and respect.Vision

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