Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Painter / Packer paints completed parts then packages them according to the Bill of Materials (... ...to properlylift, pack, stack and wrap up 50 pounds on a regular basis Working... ...stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually...
...Non Compensated Clinical Assistant Professor ESSENTIAL DUTIES AND RESPONSIBILITIES: Prepare clinical practice staff and inform them of the role student will have in the practice. Orient students at the onset of the rotation with the practice/site policies and...
...Aircraft Maintenance Engineers BK117, Bell 212, and/or AS350 Endorsed (Full-Time Job or Contract Opportunities Available) Are you an experienced AME looking for a workplace that truly listens and values your input? Yellowhead Helicopters is excited to offer both...
...to be family owned and operated. We are looking for an Outside Sales Rep for the Denver Colorado What we bring to you: ~ Annual salary and commissions ~ Woodgrain pays 75% of medical, dental and vision insurance ~401k matching ~3 weeks PTO ~ Perks such...
...a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.**_What Warehouse Operations contributes to Cardinal Health_**Warehouse Operations is responsible for performing/controlling a combination of manual...