Responsibilities:
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.
Requirements:
• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.
...accuracy against quality standards. *Exhibit a sense of urgency when answering store phones or helping carryout customers. *Provide quality customer service to internal and external customers both over the phone and in person. *Speak and write clearly and accurately...
...Healthcare is looking for a Licensed Practical/Vocational Nurse! The LPN/LVN provides skilled nursing services to patients in facilities,... ...rights, and dignity are preserved. * Performs other duties as assigned.Duties, responsibilities, and activities may vary by...
Jovie is seeking engaging, reliable and enthusiastic kid-care pros to work with families in Edina, Minneapolis, Bloomington, Wayzata, Chanhassen, Maple Grove and Plymouth areas Engaging | Creative | Fun | Flexible Jovie is looking for experienced caregivers to help...
...license obtained or in the process of obtaining/transferringeducators license Minimum of a bachelors degreePreferred: Catholic Spanish speaking Three years of relevant teaching experienceCompensationTypeAnnualNotesAdditional Information...
...Since 1951, weve been committed to protecting working families. Recognized by Forbes as one of the... ...unmatched team culture. Perks & Benefits Weekly pay + performance bonuses Flexible schedule work from home Full training provided, no experience required...