Job Description

Are you adaptable and skilled in a wide variety of administrative duties that are essential for assisting in effective program management? Allegheny County Department of Human Services, Area Agency on Aging is seeking hard-working, forward-thinking applicants who are dedicated to helping us assist Allegheny County residents, 60 years of age and older, to live safe, healthy and, when possible, independent lives. Add your administrative abilities to an agency that makes a difference!

This role is responsible for the support of our Information and Assistance (I&A) Unit and for other support activities across our Entry, Advocacy and Oversight Division. The incumbent has direct oversight of computer programs that are unique to the Aging Network and obtains the level of a subject matter expert in these related areas. The incumbent also participates in the development, implementation, and monitoring of reports related to quality assurance for all programs in the I&A Unit.

Key responsibilities include studying and analyzing administrative operations and problems, preparing detailed and comprehensive reports of findings and recommendations, and assisting in implementing procedural or policy changes as they relate to I&A. Work involves assisting in the ongoing development and recommendation of software enhancements and working with staff to refine the content of the administrative tables and program resources, in addition to compiling, reviewing, and analyzing statistical and programmatic reports for program planning and for the development and implementation of program outcome measures and standards.

Other responsibilities include providing technical assistance to staff and providers in the form of information sharing, instruction, coaching, and training, as well as assisting in the revision and implementation of changes in the process flow and technical supports for the Unit and Division. Be part of something bigger than yourself with our team!

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Salary:   In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and a bachelor's degree; or  
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the  . For more information on ways to meet PA residency requirements, follow the and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date .  Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position. 

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans’ Preference tab or contact us at  ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS): 

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once  for this posting.
• Your results will be provided via email.

Job Tags

Full time, Local area, Monday to Friday,

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